FAQs

Get the answers you are looking for about tingkatz foods!

General


WHAT IS TINGKATZ ABOUT?
Tingkatz is a platform that connects Home Chefs with Neighbours who love home cook food.

WHAT DOES TINGKATZ OFFER?
“Tingkatz offers a great variety of meals that ranges from a-la-cart dishes to a full course meal. Tingkatz mobile app gives complete details of the food that you crave. All meals are served fresh. You have the option to pick up your meal or deliver it to your door.

As Home Chef


WHO CAN JOIN US AS HOME CHEF?
Anyone who has passion for cooking and wants to earn while doing what you love can join our rewarding team of home chefs.

WHAT TRAINING OR CERTIFICATION DO I NEED?
You will have to go through our Basic Food and Hygiene training video and answer some questions to get certified by Tingkatz. We also encourage you to take the full day Basic Food and Hygiene Certification. Singaporeans can claim from skills future. For more information, you may visit the link here for more information.

As Neighbour


HOW TO ORDER FOOD AT TINGKATZ?
Refer to “How It works” as a neighbour.

HOW DO I MAKE PAYMENT FOR MY ORDER?
Payment shall be made online. We accept Credit / Debit Card, Paylah, PayNow, Google Pay and Apple Pay.

CAN I MAKE ORDER ON BEHALF OF MY LOVE ONE OR FOR AN ORGANISATION?
Yes. You may make for your love one or on behalf of an organisation. Simply purchase the meal and let the home chef know where the food is supposed to be delivered.

HOW CAN I RECEIVE MY ORDER?
“There are 3 options available to receive your order.
– Pick up from Home Chef
– Pick up at Common area
– Deliver to your Home. “

WHAT ARE THE DELIVERY COSTS?
There shall be no additional cost if you choose to pick up at Chef’s home or from a common area. There will be a small fee of $2.50 delivery charge if you choose to have your food delivered to your home address.

HOW TO CANCEL OR CHANGE MY ORDER?
There shall be no additional cost if you choose to pick up at Chef’s home or from a common area. There will be a small fee of $2.50 delivery charge if you choose to have your food delivered to your home address.

My Account


I DON'T REMEMBER MY PASSWORD
“Click on “”Login / Register”” page. Then Click on””Forgot Password?””. Fill up your email address / phone number and a password recovery link will be sent to you by email.

WHAT IF I HAVE ISSUE WITH MY ORDER?
If you face any problem related to placing an order, payment, quality of food, pick up, delivery, or anything else, please email us at ask@tingkatz.com

I CAN NOT FIND ANSWER TO MY QUESTION HERE, WHAT SHALL I DO?
Send us an email at ask@tingkatz.com and we customer satisfaction profesionals will get back to you sonnest possible.

TingKatz

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